Call Center Representative
FASTMD Medical Group FASTMD Medical Group Odessa, FL Odessa, FL Estimated:
$30K - $36.
4K a year Estimated:
$30K - $36.
4K a year 5 days ago 5 days ago 5 days ago Job Title:
Call Center Representative Reports To:
Call Center Supervisor Supervises:
None Overtime Status:
Nonexempt Physical Demand Level:
Light Physical Demand Level determined as per Section 37.
02 U.
S.
Department of Labor Physical Demand Characteristics of Work Job
Summary:
The Call Center Representative is responsible for providing phone and online support to patients and referral sources seeking care through Farhan Siddiqi MD PA practices.
The representative will interact with patients and referral sources in a courteous, respectful, and empathetic manner and ensure that all interactions comply with applicable regulations such as HIPPA.
Primary Job
Responsibilities:
Answer incoming calls promptly and professionally, and provide callers with information regarding their appointments, including preparation instructions and appointment cancellations.
Interview patients/families/referral sources to obtain demographic, financial, and medical information, and use this information to schedule or pre-register them for appointments.
Prioritize appointments based on guidelines and training, and work with departments to ensure that patients receive the appropriate level of care.
Handle incoming patient/family complaint calls and collaborate with offices as needed to provide service recovery.
Verify third-party payer information via the web or telephone, checking if benefits are active or inactive.
Update the scheduling system with patients' financial responsibility estimates based on their insurance benefits and contracts and provide information to patients/families as needed during the verification process.
Ensure that appointments are made with the most appropriate provider based upon patient and referral method and/or source preferences.
Participate in the development and maintenance of scheduling policies and procedures.
Maintain proper and accurate documentation of all activities.
Other Job
Responsibilities:
As needed by Call Center Supervisor Education/Certification/Licenses:
High school diploma or equivalent is required.
College, vocational/technical training, or certification is preferred.
Experience:
1 year's previous experience in a call center environment and/or 1 year experience in a medical/dental office setting preferred.
Knowledge of electronic health records software or equivalent preferred.
Knowledge, Skills, and Abilities:
The ideal candidate will have good verbal and written communication skills, excellent data entry skills, and the ability to effectively handle multiple tasks in a fast-paced environment.
Bilingual in Spanish is preferred but not required.
Knowledge of medical terminology is preferred.
Contacts:
The employee will interact with internal and external employees, potential and existing customers, potential and existing vendors, and acquaintances of all levels and purposes.
All communication is expected to be professional, courteous, and prompt.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$30K - $36.
4K a year Estimated:
$30K - $36.
4K a year 5 days ago 5 days ago 5 days ago Job Title:
Call Center Representative Reports To:
Call Center Supervisor Supervises:
None Overtime Status:
Nonexempt Physical Demand Level:
Light Physical Demand Level determined as per Section 37.
02 U.
S.
Department of Labor Physical Demand Characteristics of Work Job
Summary:
The Call Center Representative is responsible for providing phone and online support to patients and referral sources seeking care through Farhan Siddiqi MD PA practices.
The representative will interact with patients and referral sources in a courteous, respectful, and empathetic manner and ensure that all interactions comply with applicable regulations such as HIPPA.
Primary Job
Responsibilities:
Answer incoming calls promptly and professionally, and provide callers with information regarding their appointments, including preparation instructions and appointment cancellations.
Interview patients/families/referral sources to obtain demographic, financial, and medical information, and use this information to schedule or pre-register them for appointments.
Prioritize appointments based on guidelines and training, and work with departments to ensure that patients receive the appropriate level of care.
Handle incoming patient/family complaint calls and collaborate with offices as needed to provide service recovery.
Verify third-party payer information via the web or telephone, checking if benefits are active or inactive.
Update the scheduling system with patients' financial responsibility estimates based on their insurance benefits and contracts and provide information to patients/families as needed during the verification process.
Ensure that appointments are made with the most appropriate provider based upon patient and referral method and/or source preferences.
Participate in the development and maintenance of scheduling policies and procedures.
Maintain proper and accurate documentation of all activities.
Other Job
Responsibilities:
As needed by Call Center Supervisor Education/Certification/Licenses:
High school diploma or equivalent is required.
College, vocational/technical training, or certification is preferred.
Experience:
1 year's previous experience in a call center environment and/or 1 year experience in a medical/dental office setting preferred.
Knowledge of electronic health records software or equivalent preferred.
Knowledge, Skills, and Abilities:
The ideal candidate will have good verbal and written communication skills, excellent data entry skills, and the ability to effectively handle multiple tasks in a fast-paced environment.
Bilingual in Spanish is preferred but not required.
Knowledge of medical terminology is preferred.
Contacts:
The employee will interact with internal and external employees, potential and existing customers, potential and existing vendors, and acquaintances of all levels and purposes.
All communication is expected to be professional, courteous, and prompt.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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